Flying forward

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Annual Report 2021

CONTENT

LUXAIR S.A.

Board of Directors

Shareholding

Chairman's letter

EXECUTIVE COMMITTEE

CEO's letter

Members

ZOOM ON PROJECTS

BUSINESS OVERVIEW

Luxair Luxembourg Airlines

LuxairTours

LuxairServices

LuxarCARGO

PEOPLE & CSR

FINANCIAL REVIEW

3

7

10

19

34

39

LUXAIR S.A.

LUXAIR S.A.

board of directors

françoise thoma

BANQUE ET CAISSE D'EPARGNE DE L'ETAT

Chief Executive Officer

Vice-Chairman

romolo bardin

DELFIN S.à.r.l.,

Member of the Board of Directors, Chief
Executive Officer and Chief Financial Officer
Member

TOM WEISGERBER

MINISTRY OF MOBILITY AND PUBLIC WORKS,
First Government Advisor

Public works department
Member

JEAN-LOUIS THILL

MINISTRY OF FOREIGN & EUROPEAN AFFAIRS,

Ambassador, Director of European affairs and
International economic relations
Member

guy rosseljong

BANQUE ET CAISSE D'EPARGNE DE L'ETAT

Deputy Chief Executive Officer
Member

MARC REITER

MINISTRY OF MOBILITY AND PUBLIC WORKS,

Attaché, Chargé de Direction
Government Commissioner for Luxair S.A.

stéphanie olinger

Luxair personnel representative

Member

patrick streff

Luxair personnel representative

Member

marcel leyers

BANQUE INTERNATIONALE LUXEMBOURG S.A..,

Chief Executive Officer

Chairman of the Executive Committee

Member

LAURENT BAUMGARTEN

Luxair personnel representative

Member

GIOVANNI

GIALLOMBARDO

Chairman of the Board of Directors

4

LUXAIR S.A. shareholders

STATE OF THE G.-D. OF LUXEMBOURG

39,05%

banque

et caisse d'epargne de l'état

21,81%

BIL

13,14%

DELFIN

13%

LUXAIR

10%

LUXAIR FINANCE

2,86%

others

0,14%

LUXFUEL

40%

CARGOLUX AIRLINES

35,1%

MASTER LEASE CO S.A.

EURO MOSELLE LOISIRS

35,1%

35%

OBJECTIF LUNE

35%

companies in which luxair holds

a participation

5

FROM GIOVANNI GIALLOMBARDO

PRESIDENT OF THE BOARD OF DIRECTORS

"Luxair, its Management and its employees, supported by
the Board of Directors, have once again guaranteed the connectivity of Luxembourg and the Greater Region and
thus supported the economic model of our country.
The main challenge we had to face was to maintain the high levels of excellence and quality, which are the basis of our reputation and which constitutes our DNA.
We wish to continue to guarantee the identity of Luxair,
as passengers, employees, customers and suppliers have known it for almost 60 years of its existence.

We want to remain the company of choice and of heart and we will keep flying forward!"

6

executive committee

FROM GILLES FEITH

CHIEF EXECUTIVE OFFICER

"Perseverance and ingenuity, these two words characterize the best Luxair throughout 2021. We kept on going while not taking any chances.

2021 was not such a bad year in the end, we filled planes, offered great memories to those seeking to escape and broke our own record at the Cargocenter, by handling over 1 million tons.

We have a great team made up of motivated and dedicated people who helped us fly out of this crisis.

Yes, 2022 will be a year of difficulties and change but we will keep up our efforts, not let go and even further develop this company to best serve all our customers.

We will keep flying forward!"

8

MARK RIGOLlE

Chief Financial Officer
*From 1 October 2021

DANIEL colling

Accountable Manager

GILLES FEITH

Chief Executive Officer

EMMANUELLE BOURDEAU

AVP Head of legal

Acting as General Secretary

THOMAS FISCHER

Commercial Director

ZOOM ON PROJECTS

Importance of respecting one another’s differences and tolerance demonstrated through these projects. Luxair literally flies the flag for these important issues to raise awareness and provide vital support for ground-breaking projects.

WORK AS YOU ARE

One of Luxair’s greatest assets is its staff. We respect our staff as individuals. We believe that it is important to move with the times and listen to our staff, this is why we carried out our “Work as You are” internal survey in January to understand what our members of staff, who wear uniforms on a daily basis, think about their uniforms and their dress code.

A large amount of people took part in this survey and Luxair decided that the dress code would be relaxed to allow some tattoos and piercings, all nail polish colours, jewellery and long hair for men, placing the airline as one of the first ones in the world to allow these changes.

"Even in these turbulent times and since we cannot give staff a 100% prosperous outlook, it is at least important that they express their personal sense of style when possible. This is why this fun, social project was initiated. In 2021 we asked employees to tell us how they felt about the dress code and their uniforms, they told us their opinion and we listened to them. I am proud to recognize that we are one of the first ones in our field to have relaxed some of the aspects of our dress code.
I want people to feel free and respected for their style."

Gilles Feith, Luxair CEO

11

BE PRIDE. be luxembourg

Following the success of special liveries in 2020, Luxair decided to repeat the adventure in June 2021 with its “Be pride. Be Luxembourg” plane in collaboration with the Luxembourgish association Rosa Lëtzebuerg, defending the rights of the LGBTIQ+ community since 1996.

Luxair wished to show its support towards the LGBTIQ+ community with well-defined activities, both internally and externally, to convey a clear message and encourage everyone to freely express their true personalities and embrace their identities. Gender neutral greetings used during announcements on board and our “Be pride. Be Luxembourg” airplane spread the message of inclusiveness across Europe and beyond.

Luxair strongly opposes all forms of discrimination within the company, so 3 training sessions were also organised in 2021 by Rosa Lëtzebuerg to further promote inclusiveness within the company and towards customers, as well as raise awareness.

On June 1st, Luxair revealed its De Havilland Q400 aircraft sporting its new rainbow-coloured livery, designed in partnership with Rosa Lëtzebuerg, before its first flight to Ibiza. A range of products were also created for the event which were on sale in Luxair Travel Stores, at the Head quarter in Munsbach and at the airport. All profits from these sales will be donated to the Rosa Lëtzebuerg association.

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Luxair, a proud partner of Esch2022

Luxair decided to play its part in promoting the wide range of cultural events and values organised for Esch2022, the city of Esch-sur-Alzette, alongside 10 Pro-Sud Union Luxembourgish municipalities and 8 French municipalities from the “Communauté de Communes Pays Haut Val d'Alzette.”, which was appointed one of the 2022 European Capitals of Culture. Once again Luxair commissioned a livery for its Boeing 737-800, LX-LBA, this time with Lynn Cosynn’s unique designs depicting the most iconic places in the Esch2022 area as well as unique characters and monuments, representing diversity and inclusion.

Lynn Cosynn is a Luxembourgish artist whose naive, positive colourful style conveys positive values. Her accessible artwork embraces key values such as inclusion and multi-culturality, which are also dear to Luxair and Esch2022. Discussions between Esch2022, Lynn Cosyn and Luxair commenced in August 2021 before the new design was officially unveiled on 26 November 2021.

In the context of Esch2022, a set of cultural events have been organized in close collaboration with municipalities, ministries, and many other partners, which explore the many facets of Remix Culture in terms of our unique cross-border history, as well as present and future, ecology, our identities, Europe, thus promoting creative freedom in a participative and inclusive environment.

14

RESPONDING TO NEEDS

Luxair prides itself on constantly keeping in touch with its passengers' needs and maintaining high levels of quality for all its services to further optimise the customer experience and stand out from its competitors.

Due to the pandemic, our customers required greater flexibility but also peace of mind and a greater choice of fare options. So, Luxair implemented a new modernised fare structure to provide customers with greater choice, whilst taking into account their individual travel needs. Passengers may now choose from four fare groups: light, smart, flex and business, each one of them created to respond to everyone’s needs.

The Luxair website was also updated and reorganised to provide an optimised user-friendly lay-out with new listing features, such as image tiles, improved filtering options, so that customers find information and inspiration even faster. Content can be filtered through themes such as “Do & See”, “Restaurants”, “Shopping”, etc. so users can focus on what interests them. Passengers can also now access our compensation form online, whilst being able to use new Paypal payment options, and can get directly also access to online gift cards.

In line with Luxair’s increased flexibility policy, a new multi-city option was implemented, so passengers may fly from one city and return from another, as well as benefit from very last-minute options with flash sales launched on Thursdays at 5 pm on a limited number of seats.

16

Supporting Luxembourg

Luxair contributes to enriching and actively promoting its heritage across Luxembourg and the Greater Region. In this perspective, it was natural for Luxair to collaborate and support Luxembourg through various projects such as the partnership with Brasserie Simon and Luxembourg for Tourism. Luxair teamed up in October with Luxembourg for Tourism to promote the new "VisitLuxembourg" application and to attract the attention of travelers, Luxair has chosen an emblematic Luxembourg product combining innovation and tradition: a beer can from the Simon brewery distributed on board its flights. This exclusive collection comes in three different designs, inspired by Vianden Castle, Place de la Constitution with Gëlle Fra and Pont Adolphe.

The brand new Luxair Safety video arrived onboard all Luxair aircraft from December 2021. Our crew offers to its passengers a trip through Luxembourg to present them the safety features on board. This video strengthens not only our commitment with innovation but also with the country of Luxembourg, by promoting its historical heritage and its culture and the variety of the Grand Duchy landscapes. We would like to thank all the teams who have made this project possible. Especially to our colleagues who became actors during the shooting.

LUXAIR x LFT x BRASSERIE SIMON

LUXAIR SAFETY VIDEO

17

BUSINESS OVERVIEW

LUXAIR luxembourg AIRLINES

Agility and flexibility

Due to the pandemic in 2021, Luxair Airlines was required to be extremely agile and flexible to implement adjustments quickly to meet rapidly changing passenger needs, and requirements. Luxair Airlines rose to this challenge by swiftly adapting flight plans over short periods of time to meet increased demand over extended weekends and to specific destinations due to changes in health entry regulations, whilst offering a range of attractive destinations and affordable packages.

Passengers also needed to be reassured that they could easily amend their holidays or flights, as well as travel and enjoy their holidays in a safe environment. Luxair Airlines and LuxairTours therefore created their LuxairTours Protection policy with free cancellations, amendments, as well as antigen tests, and “Travel Safe & Clean” compliancy, to guarantee passengers the highest quality holidays in the safest environments.

Acknowledgement of Luxair’s expertise

In November, Gilles Feith, Luxair CEO was elected member of the Board of the European Regions Airline Association (ERA), thus acknowledging Luxair and Gilles Feith’s expertise and professionalism within the international aeronautics sector. This will enable Gilles Feith to represent both Luxair and Luxembourg in general at a European level.
In addition to ERA’s recognition of the company, Luxair underwent the Aviation Quality Service audit to renew its IOSA certification. All areas of the company (general organisation including safety and quality, flight operations, dispatching, maintenance, cabin, ground and cargo operations, safety management) were reviewed and checked. The auditors congratulated Luxair for its procedures, which were deemed well-adapted and suitable for its size placing Luxair well above average compared to other airlines.

Moving with the times

Luxair likes to keep up with changing trends and offer new, original and unique products that combine fashion, art and travel. So, Luxair joined forces with the internationally renowned French Department store, Galeries Lafayette to launch a pop-up store in its Luxembourg branch. Customers can purchase gifts from a wide range of Luxair merchandise for everyone.
Luxair also renewed its collaboration with Vol(t)age to create their timeless classic the LuxairTours limited edition Vintage Bird Scarf.
June 2021 also marked the comeback of Luxair’s Inflight magazine which had been temporarily paused in compliance with health and safety measures. The new edition has been imagined in collaboration with Maison Moderne to propose a new innovative concept, combining fresh and dynamic material. Passengers can once again enjoy a compelling and relaxing read during flights.

2021 IN fIGUREs

By the end of 2021, Luxair experienced a slight upturn in passengers of around +29% compared to 2020 to reach 516.807 passengers.Nevertheless, the load factor rose to 63%, neighbouring pre-covid figures from 2019.

22

LUXAIRTOURS

Restoring costumer confidence

The on-going pandemic required LuxairTours to move fast and implement changes quickly to ensure that our customers always benefited from a safe environment at their destinations, whilst enjoying a quality holiday. Customers also needed guarantees and additional flexibility to cancel their holidays up to 14 days prior to departure if regulations at their destinations changed. LuxairTours therefore decided to rethink its cancellation and amendment conditions, as well as providing a free-antigen test service at most destinations.
In 2021, as it was the case at the start of the pandemic, a wide range of hotels, which complied with our “Travel Safe & Clean” requirements, were available to guarantee optimal hygiene during their stay.
Despite the difficult context, LuxairTours maintained the ISO 9001:2015 certification, which underlined the tour operators’ ability to face difficulties, its capacity to reinvent itself, to propose new destinations, new products, on-line surveys and much more.

Keeping in touch with trends

The tourism industry has noted the ever-growing popularity of sports-related holidays, this is why LuxairTours developed its new ACTIVE HOLIDAYS concept, so that customers can enjoy the perfect combination of their favourite sports in new exciting destinations. The new ACTIVE Holidays concept has started with 3 sports: biking, hiking and kitesurfing.
LuxairTours also launched its Holidays à la carte concept just in time for the summer holidays, which allows customers to combine a whole new range of accommodation with any flight.
LuxairTours endeavours to constantly improve travellers’ journeys from the moment they arrive at the airport, with the new car-park access system for customers with pre-booked parking spaces. Once onboard, passengers can enjoy further improvements by booking “Emergency Exit” seats with extra legroom for extra comfort. LuxairTours went that extra mile even after passengers arrived at their destination by giving away free "Multi-day passes" for the Expo Dubai 2020, valid for 30 consecutive days after activation at the entry gate, between October 2021 and March 2022.

2021 IN FIGURES

LuxairTours fully reaped the benefits of the recovery in 2021 with a 119% increase in passenger numbers, well above the European average, which allowed LuxairTours to only experience a 20% drop compared with 2019 figures.
Package tours grew by +150%, namely thanks to the reopening of many hotels and services, as well as PCR testing prior to return to Luxembourg.
The total number of LuxairTours and charter passengers increased by 118% to reach 561,369 passengers compared to 2020.

25

LUXAIRSERVICES

Optimisations to meet customers’ needs

LuxairServices took advantage of the slowdown and the closure of its business lounge to give it a welcome refurbishment. As things gradually got back to normal in 2021, we were proud to unveil our newly decorated lounge area, with 6 vibrant and powerful works of art by Sumo, aka Christian Pearson, and food that complies with the strictest food safety and hygiene standards.
LuxairServices’ expertise was recognised twice in 2021. The Business lounge was awarded a 98.25% mark by the first audit, conducted by Signa Groupe, for guaranteeing high quality products and compliance with good hygiene practices in accordance with current laws and regulations.

The second audit, in December 2021, conducted by the DAQCP focused on compliance with aircraft de-icing regulations and standards, which was once again passed without any findings.

Exciting, innovative, and vibrant new meals

Following a relaxation to covid-related health regulations and procedures, business passengers could once again enjoy new gastronomic menus onboard developed by the chefs at LuxairServices Catering. These recipes, designed and created by Luxair, combine Luxembourg's know-how with local produce.
LuxairServices went that one step further by joining forces with the young budding talents at the École d'Hôtellerie et de Tourisme du Luxembourg to concoct its ground-breaking, exciting new winter business class menu, using fresh, local and seasonal produce. Business class passengers can once again sit back and enjoy a culinary journey of European fusion cuisine with a twist.
LuxairServices prides itself in catering to all our passengers’ needs, so it seemed only natural that it should create new vegan, diabetic and gluten-free meal options for special dietary requirements, as well as meal options for babies and children.

2021 IN FIGUREs

Luxembourg airport ended 2021 having served over 2 million passengers, up 41% compared to the previous year, slightly higher than the European average of 37,6%. Ground handling activities were nevertheless down by 54% compared to the peak in 2019.
LuxairServices Catering prepared 1,302,350 meals compared to 881,641 in 2020, catering and other services experienced a rise of 48% thanks to the increase in Luxair and cargo flights.

28

LUXAIRCARGO

A record-breaking year for LuxairCargo!

Over 1.000.000 tonnes were handled at Cargocenter in 2021. Despite the general context of the pandemic, we managed to maintain customer confidence due to the commitment and professionalism of all LuxairCARGO’s staff.

Several records were broken in March 2021 alone, with record volumes of the monthly total to a record-breaking

On average, over 93.000 tonnes were handled every month to bring the yearly total to 1.124.656 tonnes, thus breaking our annual record. In March 2021, the record per month was achieved with 102.366 tons handled.

Luxair is well aware that none of this would be possible without the precious and steadfast commitment of all our staff, who were rewarded for all their hard work.

It therefore comes as no surprise that the Cargocenter is ranked 6th in Europe and 28th worldwide for volumes handled.

A first for LuxairCargo

LuxairCARGO handled its first Preighter flight for China Eastern. This involved loading freight in the cabin of passenger aircraft.

Economy class seats in the A330-200 aircraft were removed to make room for loading cardboard boxes on the floor for import and then loading pallets in the hold for export for the PVG (Shanghai Pudong International Airport) - LUX (Luxembourg) - PVG (Shanghai Pudong International Airport) route.

Throughout 2021, LuxairCARGO also further optimised its sustainability policy. The staff canteen obtained the SuperDrecksKëscht label in recognition for the excellent waste management over the past 10 years. Furthermore, its zero-waste policy continued by reusing planks and beams from import pallet splitting to then re-pallet goods for export.

2021 IN FIGURES

The freight handling market in Europe rose by a spectacular 22% in 2021 due to the conversion of passenger aircraft for freight transportation and electronic stock shortages worldwide. Freight volumes for LuxairCARGO rose by 19%, the million tonne mark was already passed in November to bring the annual tonnage to a record high of 1,125,000 tonnes. LuxairCARGO’s turnover also rose by 20% whilst staff costs were limited despite the significant increase in volumes.

31

1.124.652 TONNES

Record volumes handled by LuxairCARGO reached 1.1 Million tonnes compared to 947.000 in 2020, a 19% increase.

561.369 PASSENGERS

were transported (+118% vs 2020).

Flight occupancy rate increased from 64,1% in 2020 to 71,4% in 2021.

5.547 FLIGHTS

+87% flights have been operated on behalf of LuxairTours.

GREATER REGION PLAYER

43% DIRECT SALES

20% FRANCE

26% LUXEMBOURG

6% BELGIUM

5% GERMANY

PERFORMANCE AT A GLANCE

32

PERFORMANCE AT A GLANCE

FLEET

AT A GLANCE

Passengers Luxair*

Revenue Passengers-km (RPK) (mio)*

Load factor*

Number of meals served (catering)

Number of passengers assisted at Luxembourg airport

Number of block hours (for entire Luxair fleet)*

Freight handled (tonnes)

Personnel (on average)

658.873

863

58,4%

881.641

1.400.000

23.989

947.247

2.820

1.078.176

1.609

68,6%

1.302.350

2.010.000

33.393

1.124.652

2.705

2021

2020

1.302.350

9.564 FLIGHTS

MEALS SERVED

Luxair Luxembourg Airlines operated 9.564 flights (+4%) compared to 9.203 the previous year

516.807 PASSENGERS

The total number of passengers transported by Luxair Luxembourg Airlines in 2021, it increases by +29% compared to 2020.

*the total includes all airlines activities (Luxair & LuxairTours)

33

people & csr

PEOPLE

Luxair does its utmost to take care of its staff at the workplace, whilst encouraging them to maintain healthy lifestyles in terms of exercise, diet, and road safety.

Various initiatives were organised throughout the year to ensure the wellbeing of staff. These include healthy eating challenges and help quitting smoking, as well as providing healthy meal options at the canteen. Staff could also take part in the company’s exercise challenges, fitness courses and the Luxair cycling team.

Luxair cares about staff health. Diabetes screening campaigns, flu vaccinations were organised on site.

Different internal campaigns were also launched to ensure staff drive safely to and from work, whilst encouraging them to car-pool and reduce CO2 emissions.

Always protecting our staff is essential. Luxair carried out awareness raising campaigns about mask-wearing on site and onboard for staff and passengers alike, as well as providing self-testing kits for staff.

In a bid to reduce workplace injuries, Luxair organised warming-up sessions before starting work, as well as exercises to avoid repetitive strain injuries and back problems. Geolocation units are currently being deployed for isolated staff members at the workplace to enable swift intervention of the emergency services in the event of an accident.

Monthly health and safety awareness campaigns were organised on a wide range of topics, such as correct posture, EASA’s (European Aviation Safety Agency) Be ready and Stay Safe campaign, first aid, fire training, defibrillator use etc. As a result, workplace accidents dropped significantly in 2021.

35

Corporate social responsibility

Social and environmental responsibility is a major tenet of Luxair's entrepreneurial vision. All its decisions and investments are aimed at further reducing the impact of activities on the environment by implementing a specific action plan to pursue the optimisation of its processes whilst operating in the most responsible, sustainable, and efficient manner possible.
Luxair supports IATA’s resolutions regarding its commitment to "Net-Zero carbon emissions by 2050" and the request for the "implementation of simplified regimes to manage risks related to Covid-19, as borders re-open to international travel."
While committing to sustainable flights by 2050 and rising to this challenging goal by gradually reducing its CO2 emissions, Luxair and IATA joined forces to call for the relaxation of various practices linked to Covid-19 regulations and simplify international travel during the pandemic.
But Luxair never forgets its Luxembourgish heritage and is committed to promoting Luxembourg across Europe. The airline also teamed up with Luxembourg for Tourism to promote its new "VisitLuxembourg" application, serving a range of exclusive Luxembourgish beers by Simon Brewery onboard depicting three emblematic Luxembourgish sites.

Additionally, in October 2021, Luxair opened its Maintenance hangar, the Hal Nennig, to over 130 visitors for the European Heritage Days. The Luxembourgish artist Napoleon Gold created a tailor-made show, with a live performance and light sets. Waste management was not forgotten either in 2021.

Once again Luxair received Superdreckskescht awards for excellent waste management over the past 10 years. 7 specific sorting centres, audited annually by SuperDrecksKëscht fir Betriber, obtained the label for their excellent waste management in terms of recycling more efficiently and reducing waste in general.
In 2021, Luxair continued to show its support towards others. Sweets were given to staff at the Centre Hospitalier de Luxembourg to help provide some welcome relief during the pandemic. Luxair donated its old hardware to Digital-Inclusion a.s.b.l. as part of a long-term partnership to help make IT equipment more easily accessible to vulnerable people whilst reducing waste. Fear of flying seminars were organized once again by Luxair to support people with aviophobia, which include a visit of a plane on the tarmac and a tour of the cockpit to familiarise participants with the take-off and landing procedures and lastly a round-trip flight to a Luxair destination with a psychologist and the pilot.

36

people who make luxair

COUNTRY OF RESIDENCE

12.6% Germany

28.3% France

3.6% Belgium

28.0%

NATIONALITIES

29.7%

20.3%

9.1%

4.4%

OTHERS

8.5%

55.2% Luxembourg

<20

0.2%

20-24

5.1%

25-29

10.2%

30-34

11.0%

35-39

14.6%

40-44

16.9%

45-49

18.5%

50-54

16.3%

55-59

6.5%

60-64

0.6%

65-69

0.0%

AVERAGE AGE

13% Management 87%

48% Flight crew 52%

20% Ground staff 80%

31% Apprentices 69%

56% Interns 44%

0.3% Others

292

146

314

416

481

528

465

185

37

people who make luxair

LEAVING AND JOINING LUXAIR

Internships

Permanent contracts

Apprenticeships

Total

ACTIVE LUXAIR STAFF MEMBERS

Permanent contracts 2563

Fixed-term contracts 264

Apprenticeships 13

Internships 9

Total 2849

0-4

32%

5-9

15%

10-14

13%

15-19

12%

20-24

19%

25-29

6.0%

30-34

3.0%

35-39

1.0%

40+

0.0%

SENIORITY

Hirings Departures

Fixed-term / seasonal contracts

377 194

53 48

65 174

7 4

502 500

907

424

361

334

553

175

PARENTAL/MATERNITY/UNPAID LEAVE

Parental leave 90

Part-time parental leave 53

Maternity leave 49

Unpaid leave 56

Total 248

38

financial review

Consolidated assets

Consolidated liabilities

Consolidated income statement

Financial summary

45

key performance indicators

key performance

indicators

Fuel consumption ground vehicles (in l)

Waste produced by the company (in tons)

Energy consumption (in kWh)

Water consumption (in m3)

CO2 Emissions (scope 1 in kg)

2020

723.032

2.573

14.142.702

37.061

115.288.196

2021

795.599

2.898

13.560.677

39.054

174.134.078

corporate governance

Luxair is committed to develop and promote highly responsible and ethical standards within the tourism and aviation landscape of the Greater Region and in Europe whilst acting with integrity for its operations. In that matter, Luxair is, since many years, a member of “the Code” short for “The Code of Conduct for the Protection of Children from Sexual Exploitation in Travel and Tourism”, in order to commit to keep children safe within the travel industry. Luxair also works closely with ECPAT, the world’s largest influencing network focused on ending sexual exploitation, promoting protection and empowerment of children. For 3 years now, Luxair has been developing responsible policies through projects such as the “Respect” project, showing joint efforts internally to raise staff awareness through guidelines of working together efficiently and promoting diversity.

In 2021 and as a member of ERA (European Regions Airline Association), Luxair proved once more its commitment to promoting a greener air connectivity, by supporting IATA (International Air Transport Association) resolutions. As such, Luxair supports the promise of "Net-Zero Carbon emissions by 2050" and is continuously working to reduce its impact on the environment.

Environmental management

Luxair’s activities picking up again led to an increased utilisation of motorised handling vehicles, resulting in a more important consumption of fuel for ground vehicles compared to last year. Accordingly, the use of energy and water consumption has also increased since the flight plans have been adapted to meet rapidly changing customer needs and demands. CO2 emissions followed the trend due to extended flight plans compared to 2020. However good daily practices and continuous efforts continue to show a positive impact on waste production, limiting the impact on our operations by continuously improving waste management. Additionally, Luxair supports the resolutions of IATA setting a common objective to reach and ensure sustainable flights by 2050.

47

key performance

indicators

social commitments

Social responsibility is one of Luxair’s major principles towards a clear entrepreneurial vision and one of the company’s priorities. Reinforced its commitment to its 4 long-standing charity partners: Caritas, the Red Cross, Stëmm vun der Strooss and ECPAT. Additionally, Luxair showed its support to different entities during the year and across Luxembourg such as the Centre Hospitalier de Luxair and the Digital-Inclusion a.s.b.l. by donating goods.

human resources management

Luxair makes it a point of honour to put in place measures that respond to ethical and social needs of all its employees. Reducing workplace incidents and improving employee's health is expressed this year fruit of health and safety awareness campaigns and other initiatives such as providing self-testing kits for staff or providing trainings in order for employees to avoid repetitive strain injuries.

Number of work-related accidents, resulting in days off work, medical treatment, professional illnesses, total or partial disability or death

Average number of hours of training per staff

% of female staff members holding a top management position

% of female staff members holding a managerial position

Number of staff members with disabilities

Number of people, whose jobs have been adapted due to a particular situation

% of disabled members of staff or having been re-assigned or reclassified compared to the total number if active staff members

% of staff members living in Luxembourg

2021

161

33,25

10%